End of Life (EOL) Policy
TabletKiosk strives to provide superior products and customer service that meets or exceeds our customers’ needs throughout all stages of a product’s lifecycle. As technology continues to evolve, there will come times when existing products become inadequate, or unable, to service the market needs for which they were originally designed. Additionally, there are cases where key components used in the manufacturing process of a specific product become unavailable and suitable replacement components are also not available. At this time, said products become obsolete and/or unsustainable and therefore reach the End of Life stage. When these obsolete products reach their End of Life stage, newer products and technologies may be produced that replace them.
In order to help our customers manage their product’s End of Life transition, including the continued support and service of these products, TabletKiosk has developed the following standard guidelines for products that have reached the End of Life phase of the product life cycle. TabletKiosk reserves the right to revise these guidelines from time to time at TabletKiosk’s sole discretion.
End of Life (EOL) is the business process where a product is made to be obsolete and therefore unsupported.
End of Sales Life date is when a product is no longer available for sale as a new or standard product. All time periods pertaining to the End of Life phase of a particular product are measured from this date.
End of Service (EOS) date is when a product will no longer be eligible for updates, technical support, or hardware repair or replacement.
EOL Hardware Support
The End of Service date is five (5) years after the original End of Sale date of a product unless otherwise specified by separate announcement or customer service contract. Until this date, software updates, technical support, hardware repairs and RMA procedures remain in force, unchanged from before the End of Life announcement. After this date, software updates, technical support, hardware repairs and RMA procedures will end.
TabletKiosk reserves the right to extend certain services beyond the EOS date at its sole discretion. Conversely, hardware repairs may be limited due to component availability constraints. If any critical parts become unavailable before the EOS date, which affect our ability to provide a system repair or component replacement, TabletKiosk will make an updated EOS Supplemental announcement stating which components are affected.
For more information regarding warranty repairs, please see TabletKiosk’s Standard Computer Hardware Limited Warranty.
To contact TabletKiosk with any questions or comments regarding this policy, please use the following:
Customer Care – End of Life (EOL) Policy Issues
2832 Columbia Street
Torrance, CA 90503