TabletKiosk® Recommends Microsoft® Windows® 7
Industry Solutions: Field Force Automation
Field Force Automation (FFA) is the business of automating and optimizing the flow of data to and from routine field service professionals through the use of mobile technology such as tablet computers with wide area wireless networking (WWAN) capabilities and client-server software solutions. FFA demands a robust and highly efficient mobile computing solution that connects workers in the field with backend server solutions in the office thus creating a seamless workflow that maximizes customer service efficiency.
Field workers include anyone tasked to complete work outside of the office, plant or laboratory. This includes equipment installers, repair technicians, construction workers, delivery personnel, site inspectors, emergency responders, housing appraisers, insurance adjustors, law enforcement officers, and more.
Tablet PCs from TabletKiosk are ideal for these type of works as they leverage the computing power of Intel mobile processors, the multi-cellular flexibility of Gobi WWAN technology, and the desktop computing compatiblity of Windows 7 Professional. This means that field works can utilize industry standard software systems that will efficiently communicate with compatible server solutions utilized back in the office to maximum the flow of information while minimizing the need for redunadant data entry.
This type of solution improves field worker productivity, enhances customer service, automates paperless processes, assists with regulatory compliance, reduces human error, inventory turnover etc. FFA is often most important because it determines how effective field service management could become to a business's P&L. True FFA maximizes work time, minimizes duplicate data entry, and overall improves productivity while increasing accuracy for a variety of industries. Any field worker that needs to be mobile while entering information in to a paper or electronic form is a candidate for a mobile touch screen PC.